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Rejection CareMonthly
- Price, direct
- EUR 599 per month
- Price, through a partner
- EUR 499 per month
- First month
- Free
- Report
- Monthly, one page
- Unit
- One entity, one source system, one country route
Catch
The rejection arrives as a status event.
Rejection Care
Every rejected invoice gets an owner after go-live.
Networks send rejections back as codes, not explanations. We read each one, find where the cause sits, correct what is ours to correct, resend and log it. Once a month you get a one-page report you can hand to finance.
Rejection Care
What Rejection Care covers
- 01
Triage
Every rejection is read and sorted by where its cause sits.
- 02
A plain explanation
What the code means and which record caused it, in plain words your team can act on.
- 03
Mapping corrections
Small fixes in the mapping, then the invoice is sent again and confirmed.
- 04
Rule changes
When a country changes a rule or a date, we update the setup and tell you what it means.
- 05
A monthly report
Sent, accepted, rejected and fixed, on one page.
- 06
The cause, logged
Each fix is logged with its cause, so next month does not repeat it.
Rejection Care
Who fixes what
Rejections have different owners. Rejection Care is not unlimited repair: we fix the mapping, and we tell the right owner about the rest.
| Rejection | Route | Cause | Who fixes it |
|---|---|---|---|
| BR-CO-16 | Peppol | The amount due does not add up | EurInvoice, in the mapping |
| BR-DE-15 | XRechnung | Buyer reference (BT-10) missing | Your team or ERP partner, in the customer data |
| KSeF 430 | KSeF 2.0 | Byte-order mark at the start of the file | EurInvoice, in the output |
| KSeF 440 | KSeF 2.0 | Duplicate invoice | Nobody: the first copy stands |
What we need from you
What we need from you
- The status events for the case
- A named contact for fixes in the ERP data
What you get back
- Each rejection triaged, explained and routed to its owner
- Mapping fixes, resent and confirmed
- A one-page report every month
The rejections in the table came from our own tests.
KSeF, a Peppol access point and the KoSIT validator returned them on 26 and 27 September 2026, in the systems' own words. The evidence page shows them as they came back.
See the evidenceSteps
What happens to a rejected invoice
Questions
Rejection Care
What does the free first month cover?
Rejection Care for the first month after the case goes live, at no charge. From the second month it costs EUR 599 a month per case, or EUR 499 through an ERP partner.
What if the cause is in the ERP data?
We name the record and the field. Your team or ERP partner fixes it at source, and we resend once it is fixed.
Is it unlimited repair?
No. It covers triage, explanation, small mapping corrections and the monthly report. Larger changes, such as a new invoice family or a new country, are quoted separately.
Contact
Put an owner on the rejections.
Tell us the route and roughly how many invoices go out each month. We will tell you what Rejection Care would cover for that case.
- Your ERP and version
- The first country route and legal entity
- A representative invoice and where the credentials stand
E-mail
[email protected]30-minute call
Choose a time