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FAQQuestions
E-mail
[email protected]FAQ
Questions asked before the first call.
Scope, price, routes, timing and what happens after go-live. If yours is not here, send it to us.
01
Scope and price
Can a business work with you directly?
Yes. We work with businesses directly and through ERP partners, always B2B. If a partner already runs your ERP, they can bring us in behind them. If not, your own IT team works with us on the ERP side.
What does it cost?
EUR 3,600 when you buy directly, or EUR 3,000 wholesale through an ERP partner, for one legal entity, one source system, one country route and one outbound invoice family. Extra entities, countries, inbound flows, reporting, archive or ERP UI work are quoted separately, and network fees are passed through at cost.
What counts as one case?
One legal entity, one source system, one country route and one outbound invoice family. A second country or entity is a second case, or an extension quoted on top.
As an ERP partner, can we set our own price?
Yes. You pay the wholesale price, EUR 3,000 per case, add your ERP work, discovery and margin, and we do not cap the price your client pays.
02
Routes and networks
Are you a Peppol access point or an approved platform?
No. We integrate through the appropriate certified Peppol access point, French approved platform or local provider, and may use a public government API where the country supports direct integration. The route is named in the scope.
Which countries do you cover?
Belgium, Poland, France, Romania, Greece and Germany each have their own page, and we track Croatia and Slovakia too. Each page names the route and cites the official sources.
Can you work with the provider we already use?
Often, yes. If you already have a Peppol access point or an approved platform, we can send through it where it offers an API. That goes into the scope.
03
Timing
Does the two-day target mean production go-live in two days?
It means the first valid test invoice within two working days after representative data, working access, test credentials or certificates and a technical owner on your side are ready. Production may still depend on platform onboarding, taxpayer authorisation and UAT.
When does the two-working-day clock start?
When readiness is complete: representative invoices, working access, issued test credentials, an active test environment, a technical owner on your side, written tax decisions and a place to send the status.
What can delay production?
The things outside the clock: platform onboarding and KYC, taxpayer authorisation, UAT and the availability of third parties. We say early when one of them is on the critical path.
04
Working together
Can you work under our brand?
Yes. ERP partners can use us white-label or refer clients to us. We can also apply the partner's or end client's approved branding to the human-readable PDF. The structured invoice and required legal fields remain governed by the country format.
Do we need to change our ERP?
No. We work from the invoice data your ERP already exports and connect it to the networks each country requires.
We already have an e-invoicing app in our ERP. Do we still need you?
Maybe not for sending. Apps generate the format, but someone still has to fix the mapping gaps and the rejections. That part is what we sell.
05
After go-live
What does Rejection Care cover?
Triage of every rejection, a plain explanation, small mapping corrections with a resend, updates when rules change, and a monthly report. It costs EUR 599 a month per case directly, or EUR 499 through an ERP partner, and the first month is free.
Who fixes a rejection caused by the ERP data?
Your team or your ERP partner, at source. We name the record and the field, and we resend once it is fixed.
What happens when a country changes its rules?
We follow the official sources for the countries in scope. When a rule or a date changes, we update the setup and tell you what it means for you.
Contact
Ask the question that is not here.
Send it by email, or bring it to a 30-minute call with the case it belongs to.
- Your ERP and version
- The first country route and legal entity
- A representative invoice and where the credentials stand
30-minute call
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